Privacy Policy

To operate GoMarketi we collect the following categories of data:

• Account information: name, email, phone number, password (stored hashed, never in plain text).
• Delivery information: addresses you save, delivery preferences, and recipient details.
• Order data: what you buy, from which vendors, how much you pay, and delivery status.
• Payment data: handled by our payment processor (Paystack). We store only the last four digits of cards for your reference — full card details never touch our servers.
• Device & location: device type, operating system, IP address, and — with your permission — your approximate location to show nearby vendors.
• Support interactions: messages, screenshots, and call recordings you share when contacting support.

• To create and secure your account
• To match you with vendors near you and process your orders
• To process payments and issue refunds
• To send order updates, receipts, and important service notices
• To improve GoMarketi — analytics, bug fixes, and new features
• To detect and prevent fraud and abuse of the platform
• To send promotional messages, only if you've opted in (you can opt out at any time)

We share personal data only when necessary to operate GoMarketi:

• Vendors receive your name, delivery address, phone number, and order details so they can fulfill your order.
• Couriers receive your name, delivery address, and phone number so they can deliver your order.
• Paystack handles all payment processing under their own privacy policy.
• Service providers (cloud hosting, transactional email, analytics) that help us operate the platform, under strict data-processing agreements.
• Regulators or law enforcement when required by valid legal process.

We do not sell your personal data to third parties.

We retain personal data for as long as your account is active, plus a period afterwards required for tax records, dispute resolution, and regulatory obligations (typically 6 years for financial transactions under Nigerian tax law).

You can request account deletion at any time from Settings → Privacy. Deletion removes your profile and order history. Some records must be retained beyond deletion where the law requires — for example, invoices for completed transactions.

We protect your data with industry-standard measures: TLS in transit, encryption at rest for sensitive fields, hashed passwords, access controls, and regular security audits. No system is perfectly secure — if we ever become aware of a breach affecting your data, we'll notify you promptly as required by Nigerian data protection law.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to the retention rules above)
• Object to certain types of processing (like marketing)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Nigeria Data Protection Commission

To exercise any of these rights, contact us at privacy@gomarketi.com. We respond within 30 days.

Our website uses essential cookies to keep you signed in and remember your cart. We also use analytics cookies to understand how the site is used — you can opt out via your browser settings without affecting core functionality. The mobile app does not use cookies but does collect anonymised usage analytics.

GoMarketi is not intended for anyone under 16. We don't knowingly collect data from children under 16. If you believe a child has provided us data, contact us and we'll delete it.

We may update this policy as GoMarketi evolves or as regulations change. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be communicated by email and in-app notice before they take effect.

For any privacy question, contact our Data Protection Officer at privacy@gomarketi.com. For general support, reach us through the app or at support@gomarketi.com.