Shipping Policy

GoMarketi currently operates across major cities in Nigeria. Delivery coverage varies by vendor — each store on the platform sets its own delivery radius from its physical location.

When you enter your delivery address at checkout, only vendors that serve your area will be able to accept the order. If no vendors currently cover your location, we'll let you know at that point.

Estimated delivery windows depend on the vendor and your distance:

• Same-day (0–4 hours): most food, groceries, and pharmacy orders within the vendor's primary delivery zone.
• Next-day: orders placed after the vendor's cut-off time, or larger items requiring dedicated dispatch.
• 2–5 business days: inter-city deliveries or items being shipped from vendors outside your immediate area.

The estimated window shown at checkout is what the vendor commits to. Weather, traffic, and unforeseen events can affect delivery — see the Delays section below.

Shipping fees are set by the vendor and calculated based on distance, order size, and delivery type. The exact fee is shown at checkout before you pay — there are no hidden charges added afterward.

Some vendors offer free delivery above a minimum order value (for example, above ₦20,000). This is displayed on the storefront and applied automatically at checkout when your order qualifies.

Every order can be tracked in real time from the Orders tab in the GoMarketi app. Once dispatched, you'll see:

• The courier's live location on the map
• Updated ETA as they approach
• The courier's name and phone number for direct contact

You'll also receive push notifications at each stage — order confirmed, being prepared, on the way, and delivered.

If your order is more than 30 minutes past its estimated delivery time, please contact support through the app (Help → Report a problem). We'll investigate and either escalate to the courier or arrange an alternative.

If a delivery attempt is missed because you were unavailable, the courier will hold the package for up to 24 hours. During this window you can rearrange delivery through support. After 24 hours, the package is returned to the vendor and refund policies apply — see our Returns page.

Please be available at the delivery address during your estimated window, and provide a phone number the courier can reach. If someone else will receive the package on your behalf, they'll need to confirm the order number with the courier.

Age-restricted items (certain medications, alcohol-containing products) require the recipient to be 18 or older and to present valid ID at delivery.